Welcome to Stadtwerke Emmendingen!

Your energy supply company

The Stadtwerke Emmendingen GmbH is a local electricity, gas and drinking water company that offers fair and transparent tariffs for domestic and business customers across Emmendingen, Denzlingen and South Baden. We also will deliver social, environmental and economic benefits to local people and businesses. We support and invest in renewable energy and provide 100% renewable electricity from hydropower to all our customers.

Our experienced customer care team will understand your energy needs and will look after you. With this guide we will make communication easier, explain technical terms and provide important documents to reduce the impact of language barriers. If you don’t understand a term or statement, please ask for clarification so that we can make sure that you have all the information you need.


Different types of electricity meters – How to read the meter

Different types of electricity meters

Electricity meter reading
You can easily recognise the actual meter reading because it always has the units kWh (kilowatt-hours) after it. Read the numbers starting from the Ieft hand side. Please do not include the red numbers.

Electricity meter number
Every electricity meter has a meter number that is uniquely allocated to a consumption point. You can easily recognise the meter number because it usually has the term EnBW Nr. before it. Read the numbers starting from the Ieft hand side.

How to read the gas meter

How to read the gas meter
Gas meter reading
You can easily recognise the actual meter reading because it always has the units m3 (cubic meters) after it. Read the numbers starting from the Ieft hand side. Please do not include the red numbers.

Gas meter number
Every gas meter has a meter number that is uniquely allocated to a
consumption point. You can easily recognise the meter number because it usually has the term SWE before it. Read the numbers starting from the Ieft hand side.

Registering electricity and gas

Registration – Moving into a new home
As a new homeowner or tenant, you must register your electricity and/or gas.

We need the following details:

  • Address of consumption point
  • Meter number
  • Meter reading (on the date of handover of keys)
  • Date of meter reading (date of handover of keys)
  • Your personal details (family name/first name‚ street, house number, postcode, town)
  • Estimated annual consumption, people living in your home or living space in m²
  • Bank account (optional)

Please use these forms:

Registration form for electricity (PDF)

Registration form for gas (PDF)

Pricing

Our tariffs are simple and completely transparent. You’ll know exactly what you’re paying for the energy you use.

Electricity tariff:

  • 100% renewable electricity from hydropower
  • No minimum contract duration
  • Notice period is 14 days
  • Pay on direct debit or by bank transfer

Monthly basic rate: 7,88 Euro
Consumption rate per kWh: 26,24 ct


Gas tariff:

  • No minimum contract duration
  • Notice period is 14 days
  • Pay on direct debit or by bank transfer

Up to a consumption of 10.000 kWh:
Monthly basic rate: 6,95 Euro
Consumption rate per kWh: 6,39 ct

From a consumption of 10.001 kWh:
Monthly basic rate: 5,91 Euro
Consumption rate per kWh: 10,95 ct

All prices include taxes and VAT.

Payment methods

You can decide whether you want to pay the monthly instalments on the due date by bank transfer, standing order or allow us to debit the amounts directly from your bank account.

Please fill in the direct debit mandate so that we are entitled to deduct the monthly payments. You can cancel the direct debit mandate at any time.

You can download the form from our website or pick one up from the customer service centre. After you have completed and signed the form, return it by post or hand it in at the customer service centre.

If you are going to pay by bank transfer, it makes sense to set up a standing order including your customer number or contract number in the payment reference.

Please note: There will be no reminder for your monthly instalments! A prompt note will include additional dunning charges.

Billing

You will pay a monthly instalment (billing amount). Once a year you will receive an annual statement based on your actual consumption. Depending on your consumption and the payments you have made, a supplementary payment may be due if you have used more energy than expected‚ or a refund if you have used less than expected. This will then appear on your annual statement.

We will also tell you what your new monthly payments will be for the coming year. If you have any questions about your bill, please mail us. Soon we will also provide a explanation of the bill in english.

Notifying a home move and closing an account

When you move home, please take a final meter reading on the day you hand over the keys.

You can close the account by E-Mail (info@swe-emmendingen.de) or in person in our customer service centre.

You will need the following details:

  • Address of consumption point
  • Customer number or contract number (you will find these on the annual statement)
  • New address (please tell us your new address so that we can send the final account)
  • Meter number (the meter number can be found on the meter, on your move-in report or energy bill)
  • Meter reading on moving day (date of handover of keys)
  • Date of meter reading (date of handover of keys)
  • Details of new tenant (if known) or owner

After you have closed your account, you will receive a final bill.

Emergency contacts

Smell gas?
If you smell gas or detect a gas leak call our standby service on 07641 / 95 99 373 (24 hrs).

If you smell gas

Power outage
If you have problems with your electricity supply: First, check the cutout switches and check whether neighbors are affected by power outage. If the entire house or street is affected you need to contact call our standby service on 0800 / 3 62 94 77 (24 hrs).


Customer service

Visit us in person:
The service centre (Am Gaswerk 1, 79312 Emmendingen) is open for customer service 8.30am – 12am from Monday to Friday, 1pm – 4.30pm on Monday and Tuesday, 1pm – 6pm on Thursday.

Write to us at:
Stadtwerke Emmendingen GmbH
Am Gaswerk 1
79312 Emmendingen

Send us an email:
info@swe-emmendingen.de

Give us a call:
+49 (0)7641 / 468 99-0

Contact us via WhatsApp:
+49 (0)160 / 948 764 77


Download all informations (with german translation) (PDF)

Registration form for electricity (PDF)

Registration form for gas (PDF)

Strom für ganz Südbaden

Aus 100% Wasserkraft und TÜV-zertifiziert.

Stromtarife
Erdgas für ganz Südbaden

Flexibel, wirtschaftlich und schadstoffarm.

Erdgastarife
Trinkwaser für Emmendingen

Kühl und gesund: Das Lebensmittel Nr. 1.

Wassertarife

Werden Sie Baumpate:
Für jeden Kunden stiften wir einen Setzling zur Aufforstung eines Waldstücks.

Erfahren Sie mehr

Weitersagen lohnt sich:
Empfehlen Sie uns Ihren Freunden und Bekannten in Südbaden.

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Baby-Bonus:
Wir gratulieren zum Nachwuchs und unterstützen frisch gebackene Eltern.

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Ökostrom
Unser Ökostrom ist vom TÜV-NORD zertifiziert.
Energieversorgung Denzlingen
Wir sind Partner der Energieversorgung Denzlingen.
Aktion Stromspar-Check
Wir unterstützen die Aktion Stromspar-Check.
Seitenübersicht | Impressum & Datenschutz | Stromkennzeichnung
© 2016 Stadtwerke Emmendingen GmbH